Appliances

Neff Customer Service - click here to find contact details on Neff's website

When you buy any Neff domestic appliance you can relax, confident in the fact that you've purchased a high specification product from one of Germany's most respected manufacturers. Our hard earned reputation for innovation, quality and reliability is fully backed up by a nationwide service organisation here in the UK.

Looking after your new Mulberry fitted kitchen or supply only kitchen

Laminated Worktops

Cleaning up couldn't be easier. Most spills simply wipe away with a damp cloth. Rubbing gently with a clean dry cloth brings back the brightness, an E cloth is the best way to bring back the shine without using any chemicals at all. With a few sensible precautions your laminated surface will stay looking good for years.

VERY IMPORTANT Excess or standing water can damage your laminate worktops, especially over a join. If you have a dishwasher under a worktop, please ensure that the drying cycle has completely finished before opening the appliance. If you do open the door and see steam escaping, it is imperative that you wipe the underside of the worktop with a dry cloth immediately to remove the water. Repeated occurrences will almost certainly result in damage, which is not covered under your warranty.

Although your work surface is very hard wearing, it is not to be used as a cutting surface for food preparation. Keep your worktop in top condition by using a chopping board.

Glass cleaners should not be used on your worktops because they contain ammonia, which as a solvent, damages the worktop and shelf edgings and even the platings on your handles.

Don't place pots or pans straight from the hob or oven directly onto your worktop - use a chopping board or trivet instead.

Don't use waxes or polishes on laminated surfaces as they will dull the surface.

Check with the manufacturer of cleaning agents before using on any surfaces.

Wall and base units

The cleaning and care of these items is the same as for all surfaces, see above. Additional care needs to be taken to ensure that water or condensation, if present, is not allowed to stand. This will result in damage to the panels, which would not be covered under your guarantee.

Don't operate electrical appliances such as a kettle or toaster under wall cupboards. Instead bring the appliances forward to allow the steam to escape.

Polyurethane doors

Care instructions are compiled by the European Association of Manufacturers of Foil-Coated Furniture Fronts (EFM) in co-operation with the Manufacturers of Synthetic Surfaces. (extract)

In order to imitate the warm feel and low reflection of waxed or stained natural wood the surface or this laminated furniture front has been coated with a special PUR (polyurethane) varnish. Single-colour surfaces also have been treated with this varnish. The varnish is cross-linked and this offers excellent resistance to abrasion as well as being crack and scratch resistant.

Coffee and tea stains if allowed to dry will leave a slight discoloration on the laminate. Please wipe clear immediately.

Polyurethane surfaces will withstand normal wear and tear, but can be damaged by scratching. Darker colours will show scratches more readily than lighter colours.

Do not use pressure washers or thermal cleaning equipment on your furniture fronts. Excessive heat will adversely affect the surface structure of the furniture fronts.

Do not use wood care products or polishes on polyurethane surfaces . These products may cause bulging within the surface or delamination (detachment of the edges) as the glue layers swell.

When operating the oven please ensure its doors are shut properly since the escaping hot air, which is often at more than 200 degrees C, could burn any surrounding wooden materials.

Please make sure electric kettles or coffee makers are not placed directly underneath any furniture front. Escaping hot steam will damage the surface and may lead to swelling.

Timber doors

Solid wood doors age and mature over the years, colour variation and shade change is an inherent feature of this type of door and is not a fault. The degree of colour change is purely dependant on the amount and intensity of light in your kitchen, as a natural product this change should be expected and embraced as it adds to the beauty of your kitchen.

Don't use bleach, abrasives or glass cleaners as they will damage the finish. When choosing any cleaning materials ensure that they do not contain thinners, turpentine, acetone or bleach.

Wipe over with a damp cloth with a small amount of detergent.

Clean up spills immediately, especially involving stain-causing liquids such as beetroot, berry juices, wine, bleach, oven cleaners, dishwasher detergents and artificial dyes, etc. Prompt action will safeguard your doors from stains and keep your kitchen looking tip top for many years.

Do not use pressure washers or thermal cleaning equipment on your furniture fronts. Excessive heat will adversely affect the surface structure of the furniture fronts.

Please make sure electric kettles or coffee makers are not placed directly underneath any furniture front. Escaping hot steam will damage the surface and may lead to swelling.

Thank you for choosing Mulberry and we hope you get many years of happiness and service from your new kitchen.