Appliances

• Guarantees Your new Neff appliance is fully guaranteed for 12 months from the date of purchase. Subject to registration, within 30 days of purchase, you will receive an additional one year manufacturers guarantee, for a total of two years. During that time any repairs required will be carried out free of charge by their nationwide network of service engineers.

  For total peace of mind Neff offers Kitchen Plan, extended parts and labour coverage from specialist insurers Domestic and General. Kitchen Plan protects you against the cost of call out, parts and labour if an appliance breaks down after the manufacturers guarantee has expired.

  In addition, if you take out the Kitchen Plan coverage and their approved agents cannot economically repair your product at any time while you are covered by Kitchen Plan, you will be given a brand new replacement product.

  To obtain more details about Kitchen Plan refer to the guarantee registration form supplied with every Neff appliance, contact your Neff dealer or ring the Neff guarantee hotline on 0870 6000 837. You can register your guarantee online with Neff's authorised insurers, Domestic and General.

• Spare Parts Spare parts may be ordered directly from the Neff spare parts department in Milton Keynes.

  Before contacting the spare parts department ensure that you have all the relevant information to hand. Most important is the model number of the appliance. This is also essential if you are trying to arrange a service call.

  The model number for each appliance is located on the rating plate. On the oven the rating plate is at the lower edge of the oven. The number begins with ENR. For example a single oven would be ENR B1641.

  To purchase spare parts please ring 08705 543210. Orders can also be faxed to 01908 328650. Payment may be made by credit card.
  

• Service and Customer Care Neff prides itself on offering an excellent after sales service through their sister company BSH Appliance Care. All request for service calls are routed through a national service number. For service anywhere in England, Scotland, Wales, Northern Ireland, or the Republic of Ireland, simply dial the national service number 08705 678910 or 08702 413383.

  For more information, see the BSH Appliance Care website

  This computerised telephone operation will automatically route your call to the nearest service centre, at no extra charge to you. In order to ensure that the call is routed to the centre nearest to your home the call must be made from the location of the defective appliance.

  Please ensure that you have the model number of the appliance ready. In addition, if the appliance is less than 12 months old and still under guarantee you may be asked to show the engineer some proof of purchase.

  Some problems may be the result of human error. If you need assistance in using your Neff appliances or have some questions please contact their Customer Care Department on 0870 2400080 or ring your Neff dealer.

  In addition, Neff offers free demonstrations at their showroom in Milton Keynes before and after purchase. To get a list of demonstration dates and find out how you can attend a demo please visit the News and Events section on their site