"Dear Colleen and Geoff,
We are writing to thank you for the time and attention to detail in the planning and installation of our kitchen. From the moment you entered our home you took on board our lifestyle and the end result is beyond our expectations.
A big thank you to Steve and the installation team. From start to finish it ran like clockwork and they were superb.
The quality and workmanship is first class and we have a kitchen we will enjoy for many years.
- Roger and Lesley
I just wanted to say how delighted I am with my new kitchen handles purchased from yourselves recently.
Despite not having bought my kitchen from you, you were only too pleased to assist me in my search for the right handles, and now they are all on my cupboard doors, I am thrilled! Thank you again"
- Mrs N
"Geoff and Colleen,
Thank you and your team on a fantastic job. The sink is spot on.
- Janet and John
"Just to say a big, big THANK YOU for our lovely kitchen and bedroom furniture.
We've really appreciated all your hard work and expertise which has helped turn a building site into our beautiful new home."
- Sandra and Gavin
Belated New Year greetings.
Neff sent an engineer just before Christmas who has sorted out the ignition problems. It required the replacement of a solid state electronic programmer. Apparently a very rare failure. I had asked Neff some time ago if the plastic trim on part of the oven and grill doors should have ripples in it. I sent them photos and nothing seemed to happen until 'out of the blue' I got a letter telling me the oven was to be replaced - I was 'gob smacked'. Today Neff installed a brand new double oven.
I think Neff must be in awe of you.
Can't fault Mulberry's customer after care - it's second to none.
- Mr C
Please find enclosed the final payment on the wardrobes fitted by your good selves. Thank you for help the end result is very satisfying.
"Please find enclosed final closing balance for the installation of our kitchen and central heating boiler.
May I take this opportunity to thank you for a really excellent job, which has resulted in us now having a kitchen which is the envy of friends and neighbours! The service you provided, delivered in a friendly but professional manner by every single member of your company seems to be a rare commodity these days.
We will have no hesitation at all in recommending Mulberry to friends and family (indeed we already have done!) and wish you all success in the future."
- Steve and Anne
"Dear Mr Chivers,
My thanks for the way you have handled all the transaction.
Best wishes to you and Colleen"
- Mrs A
Firstly we must apologise for not taking the time to write any sooner, but we're only just starting to finally settle back into our house after all the upheaval of the floods works and beginning to enjoy our lovely surroundings again, especially the kitchen.
Can you please pass on our utmost thanks to all of the staff involved with the design and installation of our wonderful kitchen. With special thanks to Geoff and Keith for ensuring the kitchen was fitted to the highest of standards, and for dealing with all of our queries promptly and most efficiently.
We would have no hesitation in recommending your services to anyone in the future and would like to thank you once again for your patience and understanding in what was a very stressful time for us and our children."
- Paul and Denise
"Just a short note to say thank you very much for our new kitchen and special thanks to John for his patience in helping with the design, and ideas to make sure Emma's wheelchair was catered for.
We all love the kitchen and spend loads of time in it now.
Thanks to you all."
- Mark, Cathy + Emma
"Please thank all who worked on the installation. We look forward to many enjoyable hours spent in our new kitchen."
- Mr & Mrs A
"Thank you for designing such a stunning kitchen - we love it, even the cat is happy as he's got a new hammock! Also for the first class service and support you gave throughout the fitting, from your first visit to discuss ideas to your last visit to deliver the cutlery drawer - nothing was too much trouble for you.
Please thank Ray and the rest of the team for a job well done.
We will certainly recommend Mulberry Kitchens in the future."
- Mrs E
"Thanks to you and your team we are now the proud owners of a wonderful kitchen, everyone who has seen it has also been very impressed.
We really appreciate the effort you went to, to help us in our 'hour of need'. Without your help we would still be struggling without a kitchen.
Your patience and guidance with the design and management of the fitting, was exceptional. The workmanship of Richard is not only admired by us, but also by other craftsmen working at the house. The tiling by Jill, considering we gave her very little ideas to work with, was wonderful.
We always got a warm friendly reception from everyone at 'the shop' (not to mention the tea and biscuits) whenever we popped in, and nothing was too much trouble for any of you."
- Eileen & Rob M
"I am writing to say how pleased I am with the superb work you undertook and completed in my kitchen. It is transformed and I am extremely grateful for all the help and advice I received.
From a very satisfied customer to a very pleasant & friendly group of people."
- Brenda D
"Thanking you kindly for all the work you have done for me, I am delighted with the kitchen."
- A C
"Please find enclosed the final payment for our new kitchen. We are very delighted with it."
- Mrs M
"I would like to reiterate our thanks for an excellent job done, the kitchen looks fantastic, also the granite worktops look stunning."
"We would just like to say how pleased we are with the kitchen, and how impressed with the service. Thanks again."
- Jim & Rachel
"I am writing to tell you how happy we are with our kitchen, we obviously looked around and I must say Mulberry Fitted Kitchens had one of the best selections of units. From walking in the door we were made welcome by Dawn and were shown all the different items on display for kitchens.
We were told to take our time, no rush (a good job as my wife changed her mind several times). The design was done and discussed with us and what we really liked - we had no hassle.
I would like to make a special thank you to Ray the fitter and all your workmen for the good work. Every night the room was left tidy, ready for the next day.
Once again many thanks to everyone and we can honestly say we could recommend a Mulberry kitchen."
- Sylvia & Brian
"Dear Geoff and Colleen. We would like to send you a massive big Thank you. My kitchen is everything and more than i could ever want. The quality and installation is exceptional and your advice on design was brilliant while still keeping to my original idea. I will not hesitate to recommend you to any friends in the future. Kindest regards"
- Lesley and Mike
"We would just like to thank you and your staff most sincerely for the wonderful refurbishment of our kitchen. We are sure that, within our budget, we could have had you remove fully the old units and replace them with conventional units with laminate worktops. However, following your suggestion of incorporating the carcase of the old units and creating additional new units on the opposite wall, we were able to achieve our requirements of granite worktops with under-mounted sink, high quality self-closing doors and induction hob within our same budget. The kitchen is now completed with splash-back and granite upstand and we are extremely delighted with the quality of workmanship which has encouraged admiring comments from relatives and friends.
Thank you again most sincerely
- John and Margaret S.
I am just writing to let you know how pleased we were with the service you provided. We had a new sink fitted and Martin the plumber made an excellent job of it and was extremely courteous and very tidy. After he'd fitted it I said I would clean up but he was insistent he would do it.
We would have no hesitation in recommending you to anyone, it was first class customer service."
- Mr & Mrs Clark
In the first place, we enclose a cheque as the final payment for our kitchen.
Secondly, we felt we wanted to place on record our appreciation for the finished result. All along, our aim was to achieve more storage space in quite a small kitchen. Initially, we were concerned that the size would put you off wanting to quote but that proved to be far from the case. Our second aim was to find a company that we felt we could work with. We quickly found that we got the sort of advice and tips from John that we did not appear to be getting from elsewhere. The designs that John came up with (principally the corner sink, which has made a great difference and was not as difficult to adapt to as I feared!) were innovative and thoughtful and his suggestions for appliances have been appreciated.
When it came to installation, work started on the day that we had been "promised" and people and materials came at the times we expected. Even when other parts of the installation were being planned, e.g. the floor being fitted by Karndean and the tiles being put on, our convenience appeared to be key. The people that you used were also pleasant people and easy to get along with and who clearly wanted to be helpful and do a good job. Invariably, they kept us informed when they were going and when they would next be back.
The correction of snags (and it would have been unusual for there not to have been some things that did not go as smoothly as hoped) was timely and, again, our convenience appeared to be paramount. Sadly, the tap was found to be defective - a manufacturing fault rather than an installation issue. That was reported to Geoff yesterday and is fixed today - to us, that comes under the definition of "good service".
Many thanks for installing us with a kitchen that is many times better than the one you took out, and where you achieved the principal aim of more storage space. There is no question that we would be happy to recommend you to anyone who is unsure where to go for their next kitchen.
- Sue and Tony
"To everyone at Mulberry. as the card says, we cannot thank you enough for our superb kitchen. There isn't one tiny detail we would change.
Many thanks to John for his brilliant design - not only does the kitchen look beautiful - it works effortlessly and we especially love our seating area.
Many thanks to Chris who co-ordinated everything - called daily and answered any queries - ensuring everything ran smoothly.
Keith is our star - single handedly he transformed lots of single units - many of them very heavy, into our beautiful kitchen, many, many thanks Keith.
A mention must be made to Carl and Julie from Studio Ceramics who did a fantastic job with the wall and floor tiling.
To Martin, Darren, Paul, Andy, Ken and everyone at Mulberry - it was a pleasure to have you in our home - you all did a fantastic job."
- Camille and Phil
"Dear Mulberry people,
Well, what can we say about the planning and all the work on our kitchen that past Mulberry clients have not already said?
From first being shown one of your kitchens (my husband probably regrets taking me to see it!) to entering your showroom, with a very skeptical other half, all aspects of the job have been very professional, no problem was too large or small to resolve, and the end product has been admired by many.
Thank you very much."
p.s. Next step is for my husband to show me a Mulberry Bathroom!
- Maureen and Duncan
At last we have got around to writing to you and we can't believe that its seven months since our kitchen was done! We would like to thank you for transforming our kitchen with your design, it's now complete and it looks lovely. We are delighted and it has been much admired by friends and neighbours. It was a relief to see all our choices of cupboards, worktops etc, looking right together, as it can be difficult to imagine the finished effect. One of our favourite things believe it or not is the sink, you made a good choice for us.
Graeme and the rest of the 'lads' did a great job and nothing was too much trouble for any of them. The kitchen was left clean and tidy each day and we cannot praise them enough, they were a credit to your company."
- Richard and Anne
"Whenever you commit to a large project like this you always hope you have selected a competent company. In this instance we are pleased we chose Mulberry Fitted Kitchens as you have proved this."
- Garry & Carol
"May I take this opportunity to say how pleased we are with our new kitchen and the standard of workmanship provided by Mulberry Fitted Kitchens Ltd.
Your work staff were very thorough in their approach to the installation of the kitchen and were very professional in the way they went about it."
- R G L
"We just want to say thank you to both yourselves and your team on the excellent job you made of our kitchen. From the initial planning, design and fitting, to all the finishing touches - everything has been excellent.
We were also impressed by the friendly but highly professional way all the work was managed."
- Jill & Cyril A
"Now that our new kitchen is fully installed and operational, Tim and I wanted to write to you to say how delighted we have been with Mulberry Kitchens. From the initial visit to the final result the whole thing has been very professionally handled and we have the kitchen of our dreams at a very fair price! Everyone from the delivery driver to Ian the fitter and the ladies who tiled! were very efficient, courteous and involved us every step of the way. From our point of view the most important thing was that everyone had a wonderful sense of humour! Very important to us when we have been living with builders and dust for 6 months!
We are absolutely delighted with all the alterations to the house and the kitchen is just the icing of the cake."
- Tim & Caroline
"Thank you all for the fabulous job you made of our kitchen. I still can't get over having such an up to date and smart place to cook meals in.
Right from the initial visit to Mulberry Fitted Kitchens we were treated with patience, good humour, plenty of practical advice and help. You even managed to put up with 'him indoors'.
Thank you again for your excellent workmanship and workwomanship, we have finally finished the decorating part of it and are so delighted with the effect.
I have recommended you to anyone who will listen to me whether you gain any customers remains to be seen."
"Dear Geoff and Colleen,
Thank you so much for all your help and advice in the planning, designing and fitting of my new kitchen. I am very pleased with the way the work was carried out by Martin, Steve, Darren and Paul and the tiler and others involved, and am delighted with the end result. Everyone who has visited my house is impressed, and I would certainly recommend you to anyone.
Thank you again"
- Beryl S
"Dear Geoff and Colleen,
Philip and I are very pleased with our kitchen and as well as its simple stylishness, we love the way it has made so much of our equipment so accessible,
We would like to express our gratitude for the way every one of your workforce showed respect for us and our home, a meticulous attention to detail, an obvious desire to do an excellent job and an admirable tolerance of my meticulous attention to detail. They were, above all, really pleasant people to have around; polite, good-humoured and very careful.
Thank you both for your patience with my anxieties. Although I sometimes felt embarrassed to be contacting you about yet another small worry, you never made me feel anything other than an important customer whom you were seeking to please. I feel confident that if any concerns arise in the future, you will try to help. We would be pleased to recommend you to friends. Best Wishes"
- Glen and Philip
"To Geoff and team,
I would like to thank you all for the excellent service you have given us over the last 3 years.
- Lesley V
Thank you very much for all your help. The bathroom looks great.
Best wishes to you and Colleen."
"Just to say a big thank you to you Colleen for your help yesterday. Ray came quite soon after you had called me following my call for help re: installation of the replacement fridge freezer, and resolved it. The Mulberry service has been consistently impressive but you really excelled yesterday, saving me from having 3 fridge freezers in my house - the redundant unit, the new installed one and my old one plugged in the hallway!
Many thanks again, and best wishes"
"Dear Geoff and John,
Just to say thank you very much for your prompt attention following recent problems with our microwave.
We were very impressed by the way you arranged immediate replacement with no inconvenience to ourselves.
The fitter arrived exactly as arranged and made an excellent job of the refitting despite it being a slightly different model and he also arranged disposal of the old microwave.
All in all once again the service from Mulberry was outstanding.
- Jackie and Neil
"With many thanks for a beautiful job. Well done!!"
- Marjorie and Les
"Dear Geoff and team,
Just a short note to say thank you to all concerned at Mulberry for helping to create our lovely kitchen.
From coming into your showroom to the final workmen leaving our house we have been delighted with everyone's expertise, friendliness, politeness and last but not least punctuality. The whole team were extremely efficient so please pass on our thanks to each and everyone of them. We will certainly recommend your company to anyone we know who are thinking about having a new kitchen fitted.
- Carole and Allan
"Thank you, John and team, for our new kitchen. It is a joy to be in, as well as to work in!
It is much admired too, by all who have seen it.
Decorating is now underway, and we hope that what we will do will enhance the existing fittings and colour scheme. thank you indeed to everyone, with good wishes for 2009".
- Karla and Bernard
"To John, Keith and all the team at Mulberry - Thank you for our lovely kitchen. Hope you all have a happy Christmas, best wishes for the New Year."
- Paul & Fran
"I have to say that 'Lady' Hilary is still highly delighted with the new kitchen and is enjoying cooking again. Please thank all the fitters for us for their patience and workmanship."
- 'Fingers' Feller and 'Lady Hilary'
"Just a quick note to thank you for our wonderful new kitchen.
Please pass on our thanks to Ray & his team for their expert job."
- R & A Platt
"Thank you so much for all that you have done to make our new kitchen so excellent and painless!
Your care and attention to our needs and Keith's superb workmanship are greatly appreciated"
- K & C B
"To say we are pleased with the kitchen is an understatement, it is beautiful! We would recommend you to anybody - now or in the future."
- Mr P
"We found your team extremely helpful and easy to deal with throughout and are absolutely delighted with the end result. Your response to any problems or additional requirements has been excellent and our only difficulty, at the moment is finding the various relocated items that have been swallowed up in the cavernous cupboards, but I'm sure we'll get the hang of it.
We'll be pleased to recommend Mulberry Fitted Kitchens Ltd at any opportunity that arises in the future."
- A W B
"We are delighted with the kitchen - We had a lovely xmas showing it off! Thanks for making the 'Love Shack' even better"
- Sam & Mike
"We are very pleased with the finished article. Please pass on our appreciation to the various members of your team who made it all happen.
"Do feel free to call in if you are in the neighbourhood to view your handiwork and sample a cuppa."
- Tracey & Nick
"Steve and I are very pleased with the kitchen and feel we are getting somewhere in transforming our home. Many thanks for the work of all concerned."
"A big thank you to the whole team for building me a fantastic kitchen."
"Just a quick note to thank you for our gorgeous new kitchen, we absolutely love it! Needless to say it has been admired by friends and family alike and it has also received very complimentary remarks from other professionals in your line of business! Thanks also for your attention to detail and any help when we needed it. Carry on the good work!"
- Heather & Chris
"Many thanks to you and your staff for an excellent job with pleasing results."
- Pauline & Michael
"Thank you all for a wonderful kitchen! We are extremely pleased with the quality and service. All workmen and women did a marvellous job.
- S W